Return and Warranty Policy
All purchases can be returned to us within 14 days of delivery. Please provide us with notification of your wish to return an item no less than 14 days after receipt of your order. Returns after this time cannot be accepted.
Purchases may be opened for inspection but must not be used and must be repackaged securely in the original undamaged packaging if you wish to return it.
Customers are responsible for the postage costs of any returned items.
If we discover goods have been used or there has been a loss in value of the goods due to damage to the goods, while in your care or whilst being returned to us, we will reduce the amount refunded, which may amount to the full cost of the product, to cover loss of value of goods.
We accept no responsibility for goods damaged or lost while in transit to us.
If you receive damaged items all damages must be reported to us via phone or email within 24 hours of receipt of goods. Please ensure you check your items upon delivery.
If you wish to begin the return process, please email us at firstname.lastname@example.org and ensure the following information is included in your email: Your name, phone number, Order ID, the item you wish to return, reason for return and if the product is damaged we require photos of the product. Once you have sent us all required information a member of our team will assess your claim and will contact you as soon as possible.
All returns must be the complete product which includes boxes, manuals, and accessories that may have been included with the order. All returns must be packaged appropriately for shipping, we will not accept responsibility for damages or loss which occur during shipping of a returned product.
Once the product has been returned to us and fully inspected a refund will be issued.
Mixed Paint Orders and Returns
Please be aware that images of paint colours are for guidance only. These images are provided by our suppliers and may appear differently on screen. We are happy to post paint catalogues (postage charge applies). Sample pots are also available to order. We are unable to accept returns or issue refunds of mixed paint. Paint is mixed to order and cannot be re-sold if returned. Please open packages containing paint within 24 hours and store upright to avoid spillages.
All products we sell are under 12 months manufacturers warranty unless it's stated owerwise on the product documentation/label or product description.